Terms and Conditions

It is important to us that we have a mutual understanding about the terms and conditions of accessing Therapy and Coaching either on online or Face to Face and we outline these terms and conditions below.

Confidentiality And Data Protection

Confidentiality is an integral part of therapy and is seen as essential to building the therapeutic relationship and ensuring the client’s sense of safety and trust in our services.

Our services operate in a confidential way in order to encourage the client to be as open and honest as possible.   During the process personal experiences and sensitive information is often disclosed.   It is very important, therefore, that the client has trust in us and in our therapists and coaches and knows that anything they disclose remains confidential. The only circumstances in which confidentiality may be broken, is if there was a serious risk to the client’s life or the life of other people.  There are also rare circumstances where a therapist may be required by law to disclose client information.  Wherever possible, this will be discussed with the client beforehand and everything done to ensure that the client is fully aware and informed of procedures.  If this is not possible the therapist will use their professional discretion.

We are compliant with the current Data Protection Act 1988 and are ensuring compliancy with future new General Data Protection Regulations 2018.  

Conduct Of Clients And Visitors To The Website

While our Ravan Studio therapy sessions provide the space for clients to work through difficult feelings and emotions, our staff and therapists will not accept threatening or abusive behaviour towards them. Such behaviour may result in the session ending and the client being liable for the full session cost. The use of the service may be terminated.

Payment of Fees

Payment is made on our booking system in advance for therapy sessions, online or in-person for a series or one off sessions.

Disclaimer

The content of this website is intended for information only. Whilst utmost care has been taken in the writing of information presented we cannot guarantee its usefulness or accuracy. We accept no responsibility for any decisions made and accept no liability for any loss or damage based on the information found on this website or our social media accounts. Anyone using information offered on this website does so at their own risk and will be considered to have taken full liability and responsibility for any damage or injury arising from its use.

Liability

Ravan Studio holds no liability if connection with the website becomes unavailable. We do not accept any liability for any injury, loss, costs, damage or false information given either with regard to our own services or any other external contacts or websites. We hold no responsibility for a user’s telephone, computer system, tablet, software data or technical difficulty occurring in connection with this website or other Services. We hold no responsibility for any computer viruses or corruption to an individual client’s computer or device.