Privacy policy

PLEASE READ THIS POLICY CAREFULLY. IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE ADVISED NOT TO USE THE WEBSITE OR APP 

Effective Date: October 1, 2025

Hello there you. We get it, our privacy policy isn’t the most exciting thing you can read from us, but it’s super important. If you’re using our website or app and you don’t like what you see here, please don’t use our website or services.

We review this Privacy Policy regularly, keeping it up to date with all that GDPR. Every time you visit our site, use our app or interact with us in another way, you might want to check in here – it’s like the terms and conditions for your data’s with us.

1. ACCEPTANCE 

By accepting this policy, you’re saying, “Yes, I accept with this policy.” If you’re getting in touch or using our services in any way including booking sessions or reaching out by email, phone, or even sliding into our DMs on social media, this policy has you covered.

2. OUR STANCE 

We know that when you share your personal details, you’re putting a lot of trust in us. We promise to be transparent, honest, and respectful with your information, just what we need to give you the best service. We’ll treat your data very carefully, following all the relevant laws to keep it safe and sound.

3. WHAT WE COLLECT 

We might collect a range of personal info, like:

  • Identity data: name, date of birth, social media handles if you’ve been hanging out with us online.

  • Contact info: email, phone number, billing address.

  • Financial details: payment info for therapy. 

  • Session info: what services we’ve given you, and when.

  • Tech stuff: your IP address, browser data. 

  • Location data: if you’ve shared your primary address or enabled location services.

4. SENSITIVE STUFF 

When you come for therapy, we might ask for some personal, sensitive info, like:

  • Your gender, ethnicity, or marital status.

  • Health conditions or medications.

  • Suicidal thoughts or clinical treatment history.

We’re only asking this because we want to help you in the best way possible.

5. WHY WE USE YOUR DATA

We collect your personal data for reasons like:

  • Booking your sessions.

  • Managing your profile and preferences.

  • Processing payments.

  • Sending you updates or newsletters (only if you’ve opted in) and

  • Sometimes letting others know you need help.

Basically, we’re using your data to do what we promised; offer you mental health support.

6. SHARING YOUR DATA

We don’t sell or share your info with random third parties, but we might need to share it in these situations:

  • To fulfil our legal duties (e.g., telling your GP if there’s an emergency).

7. DATA SECURITY

We take security seriously, using the right tools and systems to keep your personal data safe from prying eyes. That said, we can’t 100% guarantee security when you send data online (so maybe think twice before sharing sensitive info over email).

8. YOUR RIGHTS

  • Access: you can ask for a copy of the data we hold on you.

  • Correction: if we’ve got something wrong, let us know.

  • Deletion: you can ask us to delete your data (though there may be some legal reasons we need to keep certain info).

  • Restriction: you can stop us from using your data in certain ways.

  • Portability: if you want your data transferred elsewhere, just ask.

  • Objection: if you’re not comfortable with how we’re using your data, you can object at any time.

Cancellation Policy

IT IS IMPORTANT TO US THAT SESSIONS WORK FOR BOTH THE CLIENT AND THE THERAPIST.

All sessions are scheduled in advance and are a time reserved exclusively for our clients. Therefore, when a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to somebody else. Because of this the full session fee will, be charged when you miss or cancel an appointment without giving 48 hours advanced notice. If a session is booked less than 48 hours in advance then cancellation will automatically result in the full session fee being charged. You can cancel your appointment online by visiting here.

Refund Policy

All sales of sessions and bundles are final. If you cancel your session within 48 hours, the session will sit as credit on your Ravan Studio account but won’t be refunded to your bank account.

Confidentiality

All accrediting therapeutic bodies require that therapists offer the highest possible levels of confidentiality in order to respect the client’s privacy and create the trust necessary for the therapeutic process to be a positive experience.

In exceptional circumstances, the therapist may take the decision to break confidentiality, with or without the client’s consent if necessary where, in his/her professional judgment there is a risk of a client harming themselves or being harmed; there is a risk of another person being harmed or if there is a legal requirement to do so. In such circumstances, the therapist will always seek to obtain the client’s consent prior to a disclosure.

Cookies Policy

PLEASE READ THIS POLICY CAREFULLY. IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE ADVISED NOT TO USE THE WEBSITE OR APP

This policy was last updated: 10th September 2025

This website (https://www.ravanstudio.com) uses cookies to track users’ interactions on the website and improve functionality. If you do not accept these terms, please do not use the website.